Security, Safety, and Emergency Services

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Safety and Security Contact Information

Please contact Gaylord National® Safety Services for all medical or security issues at (301) 965-4500 or extension 333 on any hotel phone

Medical Emergency

Gaylord National® Resort and Convention Center maintains a 24/7 security staff that are trained in basic first aid, CPR, and the use of the automated external defibrillators on the property. Please contact Gaylord National® Safety Services at (301) 965-4500 or extension 333 on any hotel phone.

Evacuation

Gaylord National® Resort and Convention Center is equipped with smoke detectors and fire alarms monitored in the security dispatch office. In the unlikely event of an incident requiring any type of evacuation, audible messages will be played throughout the hotel and convention center with the appropriate instructions. The evacuation routes in the hotel and convention center vary depending on your location. There are signs in the hallways and stairwells that direct evacuees to a safe location. In the event you are instructed to evacuate to ther parking lots, Gaylord STARS will be available to assist and direct guests. Everyone will be directed to an outer perimeter of the parking lot for further instructions. Please see attached map for directions to hotel and convention center exits and emergency gathering points outside.

Emergency Procedures

When You Check Into Your Guest Room

• Locate the nearest fire exit and fire extinguisher.

• Examine the staircase layout.

• Count the doors between yours and the nearest fire exit. Remember how many there are.

• The back of all guest room doors display a map which clearly notes the emergency exits from individual guest rooms.

In Case Of A Fire

• Call the in-house emergency number, touch 333.

• Remain calm. You will be much safer if you are thinking clearly.

• Leave immediately if there is a fire in your room and close the door securely behind you.

Reporting a Fire

• Pull a manual fire alarm station.

• Use the telephone and dial the emergency number (extension 333).

• Use the telephone and dial 9 + 911.

• Crawl to the door if the room is smoke-filled. Air is fresher near the floor.

• Feel the door before leaving your room. If it is hot, do not open it. If it is cool, open your door slowly, just enough to check the hallway. Be ready to close the door securely in case of heavy smoke in the hallway.

• All emergency exits are clearly marked by lighted white signs with red letters directing the path of egress. The resort uses a back up generator for critical needs, so that all emergency staircases are adequately illuminated, even in the event of a power outage.

If You Have To Stay In Your Guest Room During A Fire

• Wet a cloth and tie it over your nose and mouth in a triangle for easier breathing.

• Fill the bathtub and sink with water.

• Seal your room by wetting towels, sheets, etc., and placing them around the cracks in the door and the window if the fire is outside.

• Turn off the air conditioner.

• Throw water onto hot surfaces (wall, doors, etc.) using a trash can, ice bucket, etc.

• Wave a wet towel in the room to clear possible smoke.

• Signal for help. If the telephone works, use it or flash the lighting in the room.

• Remember – Be prepared by understanding the above information. Pre-planning always helps in a stressful situation. Do not panic.

Reporting a Fire

• Pull a manual fire alarm station.

• Use the telephone and dial the emergency number (extension 333).

• Use the telephone and dial 9 + 911.

In Case Of A Fire

• Call the in-house emergency number, touch 333.

• Remain calm. You will be much safer if you are thinking clearly.

• Leave immediately if there is a fire in your room and close the door securely behind you.

• Crawl to the door if the room is smoke-filled. Air is fresher near the floor.

• Feel the door before leaving your room. If it is hot, do not open it. If it is cool, open your door slowly, just enough to check the hallway. Be ready to close the door securely in case of heavy smoke in the hallway.

• All emergency exits are clearly marked by lighted white signs with red letters directing the path of egress. The resort uses a back up generator for critical needs, so that all emergency staircases are adequately illuminated, even in the event of a power outage.

If You Leave Your Guest Room During A Fire

• Take your room key with you, closing the door behind you.

• Keep a wet cloth over your nose and mouth.

• Crawl to the nearest exit, staying near the wall. Even if you do not see smoke, toxic fumes can be invisible and air is always freshest near the floor.

• Remember the number of doors to the nearest fire exit and count them as lights may be off during a fire.

• Do not use the elevators. Only use stairwells.

• Return to your room if the stairwell is smoke-filled.

• If the stairwell is clear, proceed downstairs holding the handrail.

Emergency Contact Information

Police Station: Prince George's Police Department – District 4
5135 Indian Head Highway, Oxon Hill, Maryland 20745 | (301) 749-4900
Distance Away: 2.54 miles

Fire Departments (Primary): Station #21
7600 Livingston Road, Oxon Hill, Maryland 20745 | (301) 567-6333
Distance Away: 2.21 miles

Fire Departments (Secondary): Station #42
1100 Marcy Avenue, Oxon Hill, Maryland 20745 | (301) 567-6500
Distance Away: 1.88 miles

Hospitals (Primary): Fort Washington Medical Center
11711 Livingston Road, Fort Washington, Maryland 20744 | (301) 292-7000
Distance Away: 5.49 miles

Hospitals (Secondary): Southern Maryland Hospital Center (Trauma Facility) 7503 Surratts Road, Clinton, Maryland 20735 | (301) 868-8000
Distance Away: 10.48 miles

Pharmacies (Primary): CVS Pharmacy Drug Store (8am-7pm) 162 Fleet Street, National Harbor, Maryland 20745 | (301) 686-0248
Distance Away: 0.2 miles


Pharmacies (Secondary): CVS Pharmacy Drug Store (open 24 hours) 5101 Duke Street, Alexandria, Virginia 22301 | (703) 823-7411 Distance Away: 7.84 miles

Lost and Found

If you find an item in an AAS meeting room, please bring it to the AAS Registration Desk before the close of the day. The items will be turned into security at the end of each day. To retrieve items, please call security at extension 333.