Crescendo: Crucial Conversations - Chicago 2019

A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations - when handled poorly or ignored - lead to strained relationships and dismal results.
Crucial Conversations participants will learn how to:
- Speak persuasively, not abrasively
- Foster teamwork and better decision making
- Build acceptance rather then resistance
- Resolve individual and group disagreements