Member Services

Hotel Happy Hour

Happy Hour is from 4 p.m. to 7 p.m. Thursday through Sunday in the LobbiBar on the Lobby Level.  Sample our specialty drink: French 75.

Shipping Members' Books Home

United Parcel Service (UPS) will be at the hotel Saturday afternoon 1 p.m. to 5 p.m., and Sunday 10 a.m. to 11:15 a.m. and 4:30 p.m. until the last customer is served. UPS will have boxes for packing your books.  You are responsible for all costs associated with shipping.

Accessibility Services

We are committed to providing the best possible experience to all our attendees, including those needing visual or auditory interpretive assistance, mobility needs, or similar assistance.  Please send your requests no later than Tuesday, 30 September.  Contact our Accessibility Coordinator, Rodger Burns through Convention Ops with any questions or requests.

Scooter/Wheelchair Rental

We are pleased to work in partnership with Express Mobility Services to provide scooter and related equipment rentals.  Event rates are $ 175 plus tax for a standard scooter; $ 250 plus tax for a heavy-duty scooter (recommended for expected loads of greater than 250 lbs.)  Attendees should contact Jebessa at Express Mobility Services,  (877) 721-3129  to request a rental and arrange payment.

Scooters will be available for pickup at the Hyatt starting at 3 p.m. on Wednesday, 5 November and must be returned no later than Noon on Monday, 10 November.  Attendees wishing alternate pickup/return dates or other alternate arrangements should contact Express Mobility Services, but may not be guaranteed the event rate.  To ensure your reservation is confirmed ahead of the event, please make final payment no later than Wednesday, 29 October.  Please contact our Accessibility Coordinator, Rodger Burns through Convention Ops if you have questions or need additional information.