P104 Bruker du den Supporten du faktisk betaler for? by Marit Lønvik

Date & Time

Mar 13th at 3:00 PM until 3:45 PM

Track

Strategy and More 

Location

Rating ( votes)

Hvordan sikre stabilitet og oppetid på dine mest forretningskritiske IT løsninger? Hva innebærer Oracle Life Time Support for dine Oracle produkter?
Visste du at Oracle Support tilbyr en rekke proaktive verktøy og tjenester?
Hvordan sikrer du deg best mulig hjelp om det oppstår en kritisk situasjon?

Customer quotes:

“We chose Oracle Configuration Manager because its proactive support capabilities gave us confidence that we could ensure system availability and offer best-practice support services. We’ve saved 50% in interaction time with Oracle Support staff while proactively addressing potential system-continuity threats, which helped reduce operational costs. ”

Hisatoshi Nishio, Specialist, Information Technology & Solution Division, Ricoh Company, Ltd.

“The Upgrade Advisor is a great proactive tool to help us reduce risk. It ensured we didn't miss anything during upgrade. It also had a direct effect on the number of SRs opened and the time and ease of creating SRs, resulting in a 50% reduction in resolution time. Most importantly, downtime during and after the upgrade was minimal.”

April Sims - Database Administrator, Southern Utah University