Civil disturbances include riots, demonstrations, threatening individuals or assemblies that have become disruptive.
If you observe such disturbances:
If you are confronted by angry, belligerent, or violent individuals, use the following steps when communicating with them.
- Call 911 if there is an immediate threat.
- If threat is not immediate but you are concerned it may escalate call UNT Police Dispatch at 940-565-3000.
- Provide the address, location, and any details available to the dispatcher.
- Do not provoke or become part of the disturbance.
- Secure your work area, log off computers and secure sensitive files, if safe to do so.
- Remain inside and away from doors and windows if the disturbance is outside.
- Remain calm.
- Be courteous and confident.
- Allow the opportunity for the person to express their feelings and concerns.
- Listen respectfully and objectively.
- Alert the police immediately if a threat exists.
- Notify your supervisor and your department chair as soon as you are able.
Sample defusing questions:
- Corner or crowd the hostile individual.
- Attempt to touch the individual.
- Blame anyone.
- "Blow off" the hostile individual.
Further action may include:
- How can I help you?
- Tell me more about this issue.
- What are your concerns?
- What do you want to accomplish?
- Keep at a safe distance.
- Move to a neutral location with more than one exit, if possible.
- Leave the door open and have another person join you.
- Alert counseling or advising staff who can help with the individual's concerns.