Michael zur Müehlen


Copacabana A

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Knowledge work is on the verge of an industry-scale transformation. Advances in process discovery and business decision management, robotic process automation and advanced analytics enable organizations to anticipate change, focus on the design of client-centric services and automate traditional back-office operations. But many organizations struggle to transform from a look-behind management style to focus on the road ahead. In this presentation we discuss how emerging technologies can help transform five core types of work: Gather, Decide, Inform, Update, and Manage. We illustrate the application of new tools and techniques using case studies from defense, financial services and higher education. Attendees will learn how to leverage analytics and decision modeling to transform business process management practices from a fix-what's-broken attitude toward positioning for change.