Business process models have gained significant importance due to their critical role for managing business processes. Process models not only play a fundamental role for obtaining a common understanding of an organization's business processes, but are also important assets for improving business processes and to support the development of information systems. In this tutorial we will focus on the process of process modeling (PPM) and shed light on how process models are created.
The tutorial first introduces the PPM including its activities: problem understanding, method finding, modeling, reconciliation, and validation. The tutorial will then introduce the wide range of potential data sources that can be used to capture the PPM from different perspectives including model interactions, eye movements, pupil dilations, verbal utterance, and the properties of the design artifact and their evolution. Moreover, it will introduce Cheetah Experimental platform (CEP), a specialized modeling environment, that has been developed for investigating the PPM. Thereby, the focus will be on the analysis capabilities of CEP including the replay of the modeling process as well as various visualizations that are provided for supporting the exploration of the PPM. The tutorial will then present different behavioral patterns that have been identified and discuss factors that influence their occurrence, e.g., modeler-specific factors like domain knowledge or process modeling competence and task-specific factors. Finally, the tutorial will discuss implications of this stream of research for BPM research and practice.