As the world confronts the novel coronavirus (COVID-19), our thoughts are with everyone affected.
You are a valued member of Guidebook’s global community, and I am writing to inform you of our desire to provide assistance during these unprecedented times. Whether you work in the event or education industry, or leverage one of our corporate solutions, you are undoubtedly grappling with pressing operational issues. During this crisis, you can count on Guidebook. For as long as the outbreak continues to cause meaningful economic damage, we will not be charging clients software fees for expanded usage of our platform intended to directly mitigate disruptions or negative effects to your business as a result of COVID-19. We are committed to your success.
As social distancing increases, it will be critical to remain meaningfully engaged with the people you serve. And as organizations continue to navigate uncharted territory, adopting new processes (e.g. work/learn from home), it will be critical to distribute information in a timely and organized manner. Leveraging mobile, Guidebook has unique ways to effectively address these challenges.
We understand that you are faced with the difficult choice of postponing, canceling, reformatting (e.g. going virtual), or moving forward with your upcoming events and engagements. Regardless of your decision, we’d love to touch base so we can best support you. And, of course, we’d be happy to share our learnings across the tens of thousands of customers we serve.
Included below are a few resources:
We place the highest emphasis on service excellence, and we promise to continue to deliver the same level of award-winning service. Guidebook is a global company with offices in North America, Europe, and Asia, and we are working harder than ever, around the clock, to help our clients when they need it most. We are available via phone, email, and chat -- please contact your dedicated account manager or email us at firstname.lastname@example.org.
Thank you for being a member of the Guidebook community. It is our pleasure to serve you.